Goods will be marked as ‘In Stock’ or ‘To Order’. Goods marked as ‘To Order’ or marked as anything other than ‘In Stock’ are classed as ‘Special Order’ parts and will have to be ordered in from the factory. Special order parts take an average of 7-10 days to arrive to us on a standard order before being despatched onto you from our premises.

We can offer a ‘VOR’ or ‘Urgent’ service for special order parts which will give a speedier arrival time to us (usually 4-5 days) however the price of the parts may increase (parts in stock shall remain the same price).

In the event you order goods that are ‘in stock’ and ‘special order’ then we will hold stock parts here until the special order parts arrive and the order is complete; despatching everything together in a single consignment (unless you request otherwise – multiple shipping charges may apply). All special order parts are subject to availability and in the event parts are unobtainable then we will contact you with any details prior to processing your order.

ORDERS

Goods will be marked as ‘In Stock’ or ‘To Order’

Goods marked as ‘To Order’ or marked as anything other than ‘In Stock’ are classed as ‘Special Order’ parts and will have to be ordered in from the factory.

Special order parts take an average of 7-10 days to arrive to us on a standard order before being despatched onto you from our premises.

We can offer a ‘VOR’ or ‘Urgent’ service for special order parts which will give a speedier arrival time to us (usually 4-5 days) however the price of the parts may increase (parts in stock shall remain the same price).

In the event you order goods that are ‘in stock’ and ‘special order’ then we will hold stock parts here until the special order parts arrive and the order is complete; despatching everything together in a single consignment (unless you request otherwise – multiple shipping charges may apply).

All special order parts are subject to availability and in the event parts are unobtainable then we will contact you with any details prior to processing your order.

CANCELLATIONS

Special order parts can be cancelled at any time up to the point they have been despatched from the factory and are in transit to us.

After this point, we are unable to cancel the order with the factory and goods will be passed onto you at the agreed cost as per the sales agreement.

RETURNS

the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days

If special order part returns are accepted then there may be a returns surcharge of up to 50% of the sale price.

RETURN ADDRESS:

MY CAR PART

KHEWAT NO. 639,599 KHATONI NO. 757, VIJAY NAGAR

MALERNA ROAD, SECTOR 60, BALLABGARH

FARIDABAD, HARYANA 121004

DAMAGES

In the event that goods arrive to you damaged then it must be reported within 24 hours of the delivery being made.

All damage claims must be sent to mycarpart.trd@gmail.com  and accompanied by detailed photos of the parts, the box it arrived in and any packaging surrounding the parts.

We would also need an accurate description of the damage (highlighted by the photos), which courier delivered the package, the tracking number associated and if there is any evidence of how the parts became damaged.

Upon receipt of these details, we will organise replacement parts to be despatched out as soon as possible.

Please Note that if the parts are special order then they will take 7-10 days to arrive to us before being despatched and damage claims will result in replacement parts only, no refunds can be issued for damaged parts.

MISSING OR INCORRECT PARTS

We must be informed of goods which are missing or incorrect within 5 days of the parts being delivered.

If a part has the correct part number and description however the physical part is incorrect (miss-boxed) then you have an additional 5 days to report this (10 days from delivery).

Any discrepancies reported after these periods will be handled at our discretion.

Please be aware that if a part was special order and has arrived miss-boxed then it may take a matter of weeks to resolve the situation as we will need the factory to investigate their stock (if we order a replacement prior to an investigation then it’s highly likely incorrect parts will arrive again).